Shipping policy
At Aurelian Vault, we work to get your order to you as quickly and reliably as possible. This policy explains where we ship, how long delivery takes, and what it costs.
By placing an order on aurelianvault.com, you agree to the terms below.
WHERE WE SHIP
We currently ship to the United States and Australia.
We do not currently ship to other countries. If this changes, we will update this policy.
SHIPPING COST
Shipping is free on every order to the United States and Australia.
There are no minimum order requirements and no hidden shipping fees. The price you see at checkout is the price you pay for shipping.
ORDER PROCESSING TIME
Orders are processed and dispatched within 1–2 business days of being placed.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on a weekend or public holiday begin processing on the next business day.
Once your order is dispatched, you will receive a confirmation email with tracking information.
TRANSIT TIME
After dispatch, orders typically arrive within 2–5 business days, depending on your location and the shipping carrier. This applies to both the United States and Australia.
Delivery times may vary depending on the destination, carrier, product availability, and other circumstances.
ESTIMATED TOTAL DELIVERY TIME
Processing time of 1–2 business days plus transit time of 2–5 business days means your order is typically delivered within approximately 3–7 business days from the date your order is placed.
Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to circumstances outside our control.
ORDER TRACKING
Once your order ships, we will email you a tracking number so you can follow your package.
If you have not received tracking information within 3 business days of placing your order, please check your spam or junk folder first.
If you still cannot find your tracking information, contact us at support@aurelianvault.com and we will be happy to assist you.
SHIPPING DELAYS
Occasionally, delivery may take longer than the estimated time due to circumstances beyond our control.
These circumstances may include carrier delays, severe weather, holidays, high-demand periods, transportation issues, customs processing, or incorrect or incomplete shipping information.
We appreciate your patience and will do our best to assist you if a delay occurs.
INCORRECT OR INCOMPLETE ADDRESSES
Please make sure your shipping address is complete and correct when placing your order.
Aurelian Vault is not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete shipping address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange the next steps, including possible re-delivery.
LOST OR DAMAGED PACKAGES
If your order arrives damaged, or your tracking information shows that the package was delivered but you did not receive it, please contact us as soon as possible.
We will review the situation and work with the appropriate shipping carrier or fulfilment provider to help resolve the issue.
For information about damaged or defective products, please see our Return & Refund Policy.
TAXES AND CUSTOMS
Any applicable taxes will be displayed or calculated at checkout where applicable.
For orders shipped to Australia, customs duties, import taxes (such as GST), or other fees may apply depending on the order value and Australian import regulations. Any such charges are the responsibility of the customer unless otherwise stated at checkout.
CONTACT INFORMATION
If you have any questions about shipping or your order, we are here to help.
Business Name: Aurelian Vault
Website: aurelianvault.com
Email: support@aurelianvault.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Chat Support: Available 24/7 on our website
Business Address:
304 S. Jones Blvd
Las Vegas, NV 89107
United States